Contact Centers & Call Centers
          

Based on our experience, we can create a customer service-oriented contact center embodied in leadership characteristics. We are a skilled and motivated work force using well-designed processes and managing those processes with the appropriate information.

Our goal is a balanced composite of corporate client and end-user satisfaction, product, service performance, productivity and employee satisfaction.

Our services include:

Inbound Customer Contact Center Services

-Processing inbound end-user calls
-Processing web chat contacts
-Process inbound non-electronic transactions
-Process inbound electronic transactions
-Processing callbacks
-Processing escalations
-Processing end-user payments
-Processing exceptions

Fulfillment

-Creating orders
-Assembling products
-Processing returns
-Providing internal help desk
-Forecasting volume

Technical Support

-Processing end-user calls
-Processing web client contacts
-Processing call-backs
-Processing non-electronic   inquiries
-Service Dispatch
-Managing information systems

Outbound Contact Management

-Processing end-user outbound   contacts
-Processing electronic transactions
-Database updates
-Processing end-user payments
-Invoicing clients
-Forecasting volume
-Customer follow-up

Collections

-Activation
-Letter Processing
-Skip Tracing
-Outbound Collection Calls