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Contact Centers & Call Centers
Based on our experience, we can create a customer service-oriented contact center embodied in leadership characteristics. We are a skilled and motivated work force using well-designed processes and managing those processes with the appropriate information.
Our goal is a balanced composite of corporate client and end-user satisfaction, product,
service performance, productivity and employee satisfaction.
Our services include:
Inbound Customer Contact Center Services
-Processing inbound end-user calls
-Processing web chat contacts
-Process inbound non-electronic transactions
-Process inbound electronic transactions
-Processing callbacks
-Processing escalations
-Processing end-user payments
-Processing exceptions
Fulfillment
-Creating orders
-Assembling products
-Processing returns
-Providing internal help desk
-Forecasting volume
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Technical Support
-Processing end-user calls
-Processing web client contacts
-Processing call-backs
-Processing non-electronic inquiries
-Service Dispatch
-Managing information systems
Outbound Contact Management
-Processing end-user outbound contacts
-Processing electronic transactions
-Database updates
-Processing end-user payments
-Invoicing clients
-Forecasting volume
-Customer follow-up
Collections
-Activation
-Letter Processing
-Skip Tracing
-Outbound Collection Calls |
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